Shipping policy
At Rivaya Jewellery, we are committed to delivering your orders safely and efficiently.
Order Processing
- All orders are processed within 24–48 hours
- Orders are shipped on business days (Monday–Saturday)
- Orders placed on Sundays or public holidays will be processed on the next working day
Delivery Timeline
- Metro Cities: 5–7 business days
- Other Cities & Towns: 8–12 business days
Delivery timelines are estimates and may vary slightly due to location, courier availability, or unforeseen delays.
Shipping Charges
- Free shipping on all prepaid orders
- A nominal charge may apply on Cash on Delivery (COD) orders
Cash on Delivery (COD)
- COD is available on selected orders and locations
- Rivaya Jewellery reserves the right to restrict COD on certain orders
- Customers must be available to accept the delivery; repeated failed attempts may lead to order cancellation or COD restrictions
Order Tracking
- Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp
- You can track your order status in real time
Delays
While we aim to deliver within the mentioned timelines, delays may occur due to:
- Weather conditions
- Courier partner delays
- High order volumes or unforeseen logistics issues
We appreciate your patience in such cases.
Incorrect Address / Failed Delivery
- Please ensure all shipping details are accurate
- We are not responsible for delays or losses due to incorrect addresses
- Re-shipping charges may apply if an order is returned due to failed delivery
Damaged / Missing Items
- Any issue must be reported within 24 hours of delivery
- A complete unboxing video is mandatory to process any request
Important Note
By placing an order, you agree to the terms mentioned in this Shipping Policy.