Terms of service

Terms of Service

This website is operated by Rivaya Jewellery. Throughout the site, the terms “we”, “us” and “our” refer to Rivaya Jewellery. By visiting our site and/or purchasing from us, you agree to be bound by the following terms and conditions.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You agree not to use our products for any illegal or unauthorized purpose.

2. Product Information

We strive to display our products as accurately as possible. However:

  • Slight variations in color, finish, or appearance may occur due to lighting and screen differences
  • All product descriptions and pricing are subject to change without notice

3. Pricing & Payments

  • All prices are listed in INR (₹)
  • We reserve the right to modify prices at any time without prior notice
  • Orders will only be processed after successful payment (for prepaid orders)

4. Cash on Delivery (COD)

  • COD is available on selected orders and locations
  • We reserve the right to cancel or restrict COD orders
  • Fake or repeated failed COD orders may lead to permanent restriction

5. Order Acceptance & Cancellation

  • We reserve the right to cancel any order due to:
    • Stock unavailability
    • Pricing errors
    • Suspicious or fraudulent activity
  • In case of prepaid order cancellation, a refund will be processed to the original payment method

6. Shipping

All orders are shipped as per our Shipping Policy.
Delivery timelines are estimates and may vary due to external factors.

7. Exchange Policy

  • We offer 7-day exchange only
  • No refunds are provided
  • A complete unboxing video is mandatory to claim any exchange
  • Requests without valid proof will not be accepted

8. Intellectual Property

All content on this website (images, text, branding) is the property of Rivaya Jewellery and may not be used without permission.

9. Limitation of Liability

We are not liable for:

  • Delays caused by courier partners
  • Minor product variations
  • Any indirect or incidental damages arising from product use

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

11. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice.